Thank you to all applicants in advance, however, we will be corresponding only with those selected for an interview.
Hensall Co-op is seeking a dynamic individual to become an integral member of our team! The Credit Associate shall have the overall responsibilities for the collection of all accounts' receivables, monitor customer accounts, approve or, decline credit orders and provide timely and effective resolutions to escalated billing and collection issues. Other responsibilities include checking accounts in arrears to ensure appropriate actions are taken, contact customers to seek payment, monitor progress of payment, maintenance of accurate data analysis documents, and the co-ordination of activity between our sales team and receivables team. This a full-time position at our Hensall location.
Provide a personable and professional customer service experience to customers, members, and investors
Resolve credit related issues with customers
Collect all overdue accounts, collection accounts, and previously written off accounts
Review and mail all collections letters
Visit with customers face to face to attend to any credit related issues or concerns
Recommend appropriate corrective action to minimize losses and maximize recoveries
Provide guidance and counsel to Account Managers so they can better serve client needs
Investigate and set credit limits
Obtain any necessary searches, and registration of documents, and initiate/attend any court hearings
Serve court documents on customers or ensure it is done correctly
Prepare statistical information and reports for NSF cheques, collection histories, bad debt expenses, and monthly cash receipts
Prepare and collect In-House Financing Agreements
Register and withdraw PPSA registrations as required
Ensure that any loan or PPSA accounts are maintained monthly and interest is billed
Maintain records for loans, promissory notes, PPSAs, and personal guarantees
Attend annual meetings with department Managers and staff to go over any credit issues and results from previous years
Provide administrative support to the Member Services team
Ensure that all HC employees understand the credit and collection policies, procedures, and controls so they can be followed correctly
Participate in reporting for the Board of Directors meetings to explain credit issues and outline results of any related matters
Work with other Risk Management functions on growth initiatives
Thorough knowledge of all relevant Federal, Provincial, and local requirements regarding financial records and credit, etc.
Strong verbal and written communication
Organizational and time management skills
Superior customer service and interpersonal skills
Knowledge of accounting/accounts receivable principles and applications
High level of computer skills including ability to operate computerized accounting and financial software, and MS Suite
Analytical and problem-solving skills
Attention to detail and a high degree of accuracy in preparing and evaluating financial information
Ability to ensure/maintain confidentiality
Strong business acumen and decision-making capabilities
Ability to remain calm in stressful, pressurized situations
High level of critical and logical thinking, analysis and/or reasoning
Post-Secondary Education in Accounting, Finance, or Business-related program
3-5 years of experience in Credit or Collections
Must have a valid G Driver’s License for business travel
If you are interested in applying for this position, please submit your cover letter and resume through our online portal.
Hensall Co-op is committed to employment equity and encourages members of the four designated groups to apply. Accommodation will be made upon request.