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With COVID-19 continuing to evolve we are monitoring the situation both locally and abroad to ensure that we provide our essential services to our community and our customers in a safe and efficient manner. As vaccinations begin to roll out in Canada, Hensall Co-op understands the important role we play in the local, federal, and international economy. We will continue to do everything in our power to ensure we are available to our stakeholders every step of the way.
We are a component of the critical food supply chain and we are fortunate to have a team of employees who understand what that means.
As the response framework for the province of Ontario changes through different colours, we understand our responsibilities to continue to provide service in a safe manner across all our locations. To do this, we are asking for your support since some of our procedures have not returned to normal regardless of the local public health measures in a particular area.
Our locations are still open for business, however walk-in traffic is limited across our locations and appointments are highly encouraged. We may over time make some changes to hours of operation at some locations where we can do so without a detrimental impact on service levels.
As most of the province of Ontario moves through colour coded measures, we have mandated wearing a mask or facial covering both inside and outside our facilities. We ask if you are going to be on our property, please ensure you are wearing a mask or face covering that is compliant with CDC. At our locations where visitor or public access is permitted, we will request visitors wear a mask (we will not be providing masks to visitors) and our employees will be expected to have their masks on at all times while working.
• For product pickup:
• If you are delivering product to our locations:
• If we are delivering product (feed, fertilizer, seed or other) to your farm:
• How to pay accounts:
• How we are protecting our Employees, Customers and the Community at large:
As noted above we are limiting access to our facilities and customers must contact their local HENSALL CO-OP location before arriving to make arrangements to drop-off or pick-up. Instructions will be provided at that time.
All HENSALL CO-OP staff travel for business (including conferences, trade shows, meetings) has been cancelled. This includes non-essential inter-company travel between locations.
Any employee who travels through a transport gateway (airport, train station etc.) is required to quarantine for 14 days.
Masks are mandatory at all locations both inside and outside when employees are not in their workstation.
We are committed to putting the health and safety of our employees, customers and communities at the forefront. Please do not hesitate to call or email your location with any questions you have. Our Business Continuity team is continually monitoring the situation and we remain committed to keeping you informed of any updates.
We are here for you - our members and customers and our communities.