If you cannot find an answer to your question below, please feel free to contact us.


  1. How do I pay my account?
  2. How can I find my account details?
  3. What is a co-op?
  4. What does Hensall Co-op do?
  5. What is the difference between becoming a member and becoming a customer?
  6. Why should I become a member?
  7. What is the cost of membership?
  8. Who can become a member?
  9. As a member, will I receive patronage dividends?
  10. What is FieldTrace®?
  11. How can I order propane?
  12. How can I order fuel?




1. How do I pay my account?

For your convenience, we offer several ways to pay your bill.

Details here. 



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2. How can I find my account details?



We offer a secure online information portal for our customers and members to access all their Hensall Co-op activity. Sign up here.



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3. What is a co-op?



A co-operative is an organization that is created when individuals come together to fill a common need. Under this business model, members own the organization and vote on how services will be offered. Each member gets one vote ensuring all members’ interests are represented. Co-ops are autonomous organizations because co-op members are not responsible to outside or government owners.



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4. What does Hensall Co-op do?



Read more here.




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5. What is the difference between being a member and being a customer?



Members buy a share of the co-operative at a one-time cost of $50. Collectively, the members own Hensall Co-op and elect the board of directors from within the membership. Membership is open to all agricultural producers and processors. You do not have to be a member to be a customer of Hensall Co-op.  



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6. Why should I become a member?



Over 80 years in the agri-business industry means we are able to understand the business needs of our members. Members are entitled to patronage payments when they are declared. Being a member also gives you access to our investment program and you can vote in the elections for the Board. 



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7. What is the cost of membership?



To join, you are required to purchase just one membership share at a cost of $50. This one-time fee buys a lifetime membership.



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8. Who can become a member?




Membership is open to all agricultural producers and processors in Ontario. The Board of Directors approves each new member.



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9. As a member, will I receive patronage dividends?



Yes, we declare patronage dividends based on each year’s earnings. When the Board declares patronage dividends, each member’s share allocation is determined based on their eligible business with Hensall Co-op.



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10. What is FieldTrace®?



Read about FieldTrace® here



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11. How can I order propane?
Propane can be ordered by completing the online form here.


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12. How can I order fuel?
Complete the online form here to order fuel delivery. 


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